Frequently Asked Questions
Clear answers to common questions about shipping, privacy, and orders.
Orders ship the same or next business day. Delivery takes 3–5 business days. Orders over €300 qualify for express delivery. Tracking details are emailed once shipped.
After payment, you receive an order ID and tracking link. You can monitor real-time updates through the courier.
Yes — changes or cancellations are possible within 12 hours of purchase. Once shipped, orders cannot be modified.
Absolutely. All parcels are shipped in plain, unbranded packaging with no reference to contents or sender.
Refunds are handled case-by-case. If an item is lost or damaged, contact support within 7 days with proof for evaluation.